Frequently Asked Questions
What is Yelli?
Yelli is a digital training and communication platform built exclusively for restaurant teams. Intuitive features like menu flashcards, custom training plans and team notifications help to simplify both the new-hire and continual training process. Available as a web app or mobile app, everyone on your team can have easy access to the information they need to get the job done right.
How do I get started?
When you’re ready to start using Yelli for your restaurant training, all you have to do is sign up here.
If you already have an account or an activation code, click here to login.
How much does Yelli cost?
Yelli is $79/month, or $850/year per location. There are no extra fees, and of course no cost to your team members.
My restaurant has multiple locations, can I use Yelli?
Yes! We recommend that each location use its own Yelli account to see the full benefit of our features. You can easily add locations once you're signed in right from your dashboard.
Please contact us directly if you’re interested in enterprise solutions.
Can I set up my restaurant’s Yelli account on my own?
Yelli is designed to be intuitive and easy to manage, but all new accounts include a required Setup Service to make sure everything is built correctly from day one.
During setup, our team works directly with you to organize your existing training materials, build out your account structure, and tailor Yelli to your restaurant’s training structure. This helps you avoid common setup headaches and gets your team up and running faster.
Once your setup is complete, you’ll have full control of your account — you can edit content, add training, update materials, and manage staff entirely on your own moving forward.
How many team members can use Yelli?
You can invite as many team members as you need at no extra cost.
How do I tell all team members about something new or changed?
Any time you add or change anything within your Yelli account and click "Save & Notify", your entire team will instantly be notified. You can also send custom alerts to your team using the Shift Alert feature on the manager dashboard.
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Does Yelli have integrations?
Yelli does not currently integrate directly with other platforms. However, we offer import and export features throughout the platform as a helpful workaround to keep your account current with other accounts without tedious editing.
We are working to offer other integration options in the future. Please contact us for more information and custom solutions.
I have an activation code. How do I activate my account?
If you have an activation code and need to activate your account:
- Go to the login page.
- Choose "Activate User Account"
- Enter your information, including activation code.
- Click "Register" and you will be logged in.
What if I can’t find my activation code?
If you can’t find the email with your activation code, first look in your spam folder. If it’s not there, ask your manager to send you another email, or contact us directly for help.
What if I’m having trouble activating my account, or logging in to my existing account?
If you are having trouble activating your account or logging in to an existing account, try the following:
- Make sure you’ve entered the correct username/email and password.
- Check that there are no extra spaces before or after the activation code, your email, or password.
- Reset your password if you forgot it.
- Contact us if none of the above helps!
How do I invite team members to Yelli?
Invite employees to use Yelli by going to the roster page.
- Choose "Add New Employee"
- Enter their name, email address, and choose job role(s).
- Click "Invite"
Once invited, your team member will receive an email with an activation code and instructions to log in.
How do I update my restaurant account information?
To update your restaurants account information, log in to your admin account. From here, go to the “Settings” tab located under the drop-down menu. Select the Manage Account tab. From here you will be able to update restaurant information and payment options.
What is the difference between admin, manager, trainer and staff level users?
Admin
Admin users have the highest level of access in Yelli. The initial admin is the person who creates the account, and additional admin users can be added as needed (for owners, GMs, or other leadership). Admins have full access to all features, including account settings, billing, restaurant information, user permissions, and content management.
Manager
Manager users can add and update training content, assign tests and training, and add or remove employee accounts. They have access to day-to-day training management, but do not control billing or core account settings. They can also be assigned tests and training.
Trainer
Trainer users can view team profiles, assign training and tests, and view training content. This role is ideal for shift leads or designated trainers who help onboard and support staff without full management access. They can also be assigned tests and training.
Staff
Staff users can view assigned content, complete training, and take tests. This role is designed for staff using Yelli as part of onboarding and ongoing training.
How do I freeze my subscription?
If you need to temporarily freeze your Yelli subscription, please contact us directly. We will be happy to work out a solution for you!
How do I cancel my subscription?
To cancel your Yelli subscription, first make sure you are logged in to the restaurant admin account on the web app. Choose settings, then "manage account" then select "cancel subscription." Once confirmed, you will not be charged again and your subscription will end at the end of your billing cycle.
Please keep in mind that once cancelled, all data will be lost. If you need to pause your account and save your data, please contact us!
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