Frequently Asked Questions

Yelli is a digital training and communication platform built exclusively for restaurant teams. Intuitive features like menu flashcards, new-hire training schedules and customizable team notifications help to simplify both the onboarding and continual training process. Available as a web app or mobile app, everyone on your team can have easy access to the information they need to get the job done right.

When you’re ready to start using Yelli for your restaurant training, all you have to do is sign up here. Apply the promo code 30daytrial to get your first month absolutely free!

If you already have an account or an activation code, click here to login.

We believe in simple, transparent pricing. Yelli is $79/month, or $899/year. There are no extra fees, and of course no cost to your team members. Unlimited users and all features included!

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Yes! We recommend that each location use its own Yelli subscription to keep things more organized. Please contact us directly to learn more or if you’re interested in enterprise solutions.

Yes! We designed Yelli to make life easier for you and your team. Set up is straightforward and intuitive.

You will do the following:

       1. Enter the roles within your venue (hosts, servers, bartenders, etc)

       2. Enter food and drink items, which you can organize by subcategory to make them easier for staff members to learn (think salads, soups, entrees)

       3. Add or create Floorplans, Uniform Guidelines, and Steps of Service for employees to review and follow

       4. Add or create Sidework and Health and Safety checklists to help keep your team safe

       5. Enter New Hire Training Checklists (organized by roles made under your roster)

Once you have set up your portal, you can invite your team to join.

If you would like some help with setting up your account, check out our Setup Service

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You can invite as many team members as you need at no extra cost.

Any time you add or change anything within your Yelli account, your entire team will instantly be notified. You can also send custom alerts to your team under the messaging tab.

If you have an activation code and need to activate your account:

• Go to the login page.
• Choose "Register New Account"
• Enter your information, including activation code.
• Click "Register" and you will be logged in.

If you can’t find the email with your activation code, first look in your junk folder. If it’s not there, ask your manager to send you another email, or contact us directly for help.

If you are having trouble activating your account or logging in to an existing account, try the following:

• Make sure you’ve entered the correct username and password.
• Check that there are no extra spaces before or after the activation code, your username, or password.
• Reset your password if you forgot it.
• If using an activation code, make sure it is valid (24 hours from invite)
• Contact us if none of the above helps!

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Invite employees to use Yelli by going to the roster page.

• Choose "Add New Employee"
• Enter their name, email address, and choose job role.
• Click "Invite"

Once invited, your team member will receive an email with an activation code and instructions to log in.

To update your account information, log in to your admin account. From here, go to the “Settings” tab located under the drop-down menu. At the bottom of this screen, choose “Manage Account.” From here you will be able to update restaurant information and payment options.

• ‍Admin Account: This is the primary account for the restaurant, with the highest authorization. We recommend that this account is accessible by either the owner, or the General Manager. This account has access to all features and is the ​only account that can delete manager accounts and change account settings (payments, restaurant information, etc).
• ‍Manager Account: Can add/change all information, issue tests, schedule training, and add or delete all employee accounts.
• ‍Employee Account: Can view information, take tests, and complete training.

If you need to temporarily freeze your YelliApp subscription, please give us a call or email us at support@yelliapp.com. We will be happy to work out a solution for you!

To cancel your YelliApp subscription, first make sure you are logged in to the restaurant admin account. Choose settings, then "manage account" then select "cancel subscription." Once confirmed, you will not be charged again and your subscription will end at the end of your billing cycle.

Please keep in mind that once cancelled, all data will be lost. If you need to pause your account and save your data, please give us a call!