Frequently Asked Questions

How do I get started?

To purchase a subscription, click here.

If you already have an account or an activation code, click here to login.

Can I set up YelliApp on my own?

Yes! We designed YelliApp to make life easier for you and your team. Set up is straightforward and intuitive.

For a full set-up, you will do the following:

       1. Enter the roles within your venue (hosts, servers, bartenders, etc)

       2. Enter food and drink items, which you can organize by subcategory to make them easier for staff members to learn (think salads, soups, entrees)

       3. Add or create Floorplans, Uniform Guidelines, and Steps of Service for employees to review and follow

       4. Add or create Sidework and Health and Safety checklists to help keep your team safe

       5. Enter New Hire Training Checklists (organized by roles made under your roster)

Once you have set up your portal, you can invite your team to join! Please remember that everything listed above is optional, but recommended to see the full benefit of YelliApp.

If you would like some help with setting up your portal, please reach out and we will be happy to assist! We do offer full setup for a one-time fee of $299.

I have an activation code. How do I activate my account?

If you have an activation code and need to activate your account:

  • Go to the login page.
  • Choose "Register New Account"
  • Enter your information, including activation code.
  • Click "Register" and you will be logged in.

What if I can’t find the email with my activation code?

If you can’t find the email with your activation code, first look in your junk folder. If it’s not there, ask your manager to send you another email, or contact us directly for help.

What if I’m having trouble activating my account, or logging in to my existing account?

If you are having trouble activating your account or logging in to an existing account, try the following:

  • Make sure you’ve entered the correct username and password.
  • Check that there are no extra spaces before or after the activation code, your username, or password.
  • Reset your password if you forgot it.
  • If using an activation code, make sure it is valid (24 hours from invite)
  • Contact us if none of the above helps!

How much does YelliApp cost?

Subscriptions are $79 monthly, or $899 annually. We also offer full setup for a one-time fee of $299.

Can I use YelliApp for multiple venue locations?

Yes! We recommend that each location use its own YelliApp account to keep things more organized. We do offer discounts for multiple locations, so please contact us directly!

How many employees can I invite?

You can invite as many employees as you need! No limits, no extra costs.

How do I invite employees?

Invite employees to use YelliApp by going to the roster page.

  • Choose "Add New Employee"
  • Enter their name, email address, and choose job role.
  • Click "Invite"

Once invited, your team member will receive an email with an activation code and instructions to log in.

How do I tell all team members about something new or changed?

Any time you add or change anything within YelliApp, your entire team will instantly be notified. You can also send an All-Staff Alert to your entire team under the messaging tab.

How do I update account information?

To update your account information, log in to your admin account. From here, go to the “Settings” tab located under the drop-down menu. At the bottom of this screen, choose “Manage Account.” From here you will be able to update restaurant information and payment options.

What is the difference between admin, manager and employee accounts?

  • Admin Account: This is the primary account for the restaurant, with the highest authorization. We recommend that this account is accessible by either the owner, or the General Manager. This account has access to all features and is the ​only account that can delete manager accounts and change account settings (payments, restaurant information, etc).
  • Manager Account: Can add/change all information, issue tests, schedule training, and add or delete all employee accounts.
  • Employee Account: Can view information, take tests, and complete training.

How do I cancel my subscription?

To cancel your YelliApp subscription, first make sure you are logged in to the restaurant admin account. Choose settings, then "manage account" then select "cancel subscription." Once confirmed, you will not be charged again and your subscription will end at the end of your billing cycle.

Please keep in mind that once cancelled, all data will be lost. If you need to pause your account and save your data, please give us a call!

How do I freeze my subscription?

If you need to temporarily freeze your YelliApp subscription, please give us a call or email us at support@yelliapp.com. We will be happy to work out a solution for you!