Frequently Asked Questions
What is Yelli?
Yelli is a digital training and communication platform built exclusively for restaurant teams. Intuitive features like menu flashcards, custom training schedules and team notifications help to simplify both the new-hire and continual training process. Available as a web app or mobile app, everyone on your team can have easy access to the information they need to get the job done right.
How do I get started?
When you’re ready to start using Yelli for your restaurant training, all you have to do is sign up here.
If you already have an account or an activation code, click here to login.
How much does Yelli cost?
We believe in simple, transparent pricing. Yelli is $79/month, or $850/year. There are no extra fees, and of course no cost to your team members. Unlimited users and all features included! We do offer an optional setup service for $599.
My restaurant has multiple locations, can I use Yelli?
Yes! We recommend that each location use its own Yelli account to see the full benefit of our features. Please contact us directly to learn more or if you’re interested in enterprise solutions.
Can I set up my restaurant’s Yelli account on my own?
Yes! We designed Yelli to make life easier for you and your team. Set up is straightforward and intuitive.
You will do the following:
1. Navigate to Roster to create the job roles within your venue (hosts, servers, bartenders, etc). These will sync in places like steps of service, uniform guidelines, and training plans.
2. Navigate to Your Restaurant to build food and drink menu flashcards, which you can organize by category to make them easier for staff members to learn (appetizers, salads, mains).
3. Continue under Your Restaurant to add training materials like floorplans, uniform guidelines, steps of service, and more for employees to review and follow.
4. Navigate to Test to build any multiple choice tests or issue menu-based tests.
5. Navigate to Train to build training plans for new hires to follow.
Once you have set up your portal, you can invite your team to join!
If you would like some help with setting up your account, check out our Setup Service.
How many team members can use Yelli?
You can invite as many team members as you need at no extra cost.
How do I tell all team members about something new or changed?
Any time you add or change anything within your Yelli account, your entire team will instantly be notified. You can also send custom alerts to your team as a Staff Alert.
I have an activation code. How do I activate my account?
If you have an activation code and need to activate your account:
- Go to the login page.
- Choose "Activate User Account"
- Enter your information, including activation code.
- Click "Register" and you will be logged in.
What if I can’t find my activation code?
If you can’t find the email with your activation code, first look in your spam folder. If it’s not there, ask your manager to send you another email, or contact us directly for help.
What if I’m having trouble activating my account, or logging in to my existing account?
If you are having trouble activating your account or logging in to an existing account, try the following:
- Make sure you’ve entered the correct username and password.
- Check that there are no extra spaces before or after the activation code, your email, or password.
- Reset your password if you forgot it.
- Contact us if none of the above helps!
How do I invite team members to Yelli?
Invite employees to use Yelli by going to the roster page.
- Choose "Add New Employee"
- Enter their name, email address, and choose job role.
- Click "Invite"
Once invited, your team member will receive an email with an activation code and instructions to log in.
How do I update my restaurant account information?
To update your restaurants account information, log in to your admin account. From here, go to the “Settings” tab located under the drop-down menu. At the bottom of this screen, choose “Manage Account.” From here you will be able to update restaurant information and payment options.
What is the difference between admin, manager and employee users?
- Admin: This is the primary account for the restaurant, with the highest authorization. We recommend that this account is accessible by either the owner, or the General Manager. This account has access to all features and is the only account that can delete manager accounts and change account settings (payments, restaurant information, etc).
- Manager: Can add/change all information, issue tests, schedule training, and add or delete all employee accounts.
- Employee: Can view information, take tests, and complete training.
How do I freeze my subscription?
If you need to temporarily freeze your Yelli subscription, please contact us directly. We will be happy to work out a solution for you!
How do I cancel my subscription?
To cancel your Yelli subscription, first make sure you are logged in to the restaurant admin account on the web app. Choose settings, then "manage account" then select "cancel subscription." Once confirmed, you will not be charged again and your subscription will end at the end of your billing cycle.
Please keep in mind that once cancelled, all data will be lost. If you need to pause your account and save your data, please contact us!
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