Frequently Asked Questions

How do I get started with Yelli?

To purchase a subscription, click here.

If you already have an account or an activation code, click here to access Yelli.

Can I set up Yelli on my own?

Yes! We designed Yelli to make life easier for you and your team. Set up is straightforward and intuitive.

For a full set-up, you will do the following:

       1. Enter the roles within your venue (hosts, servers, bartenders, etc)

       2. Enter food and drink items, which you can organize by subcategory to make them easier for staff members to learn (think salads, soups, entrees)

       3. Add or create Floorplans, Uniform Guidelines, and Steps of Service for employees to review and follow

       4. Add or create Sidework and Health and Safety checklists to help keep your team safe

       5. Enter New Hire Training Checklists (organized by roles made under your roster)

Once you have set up your portal, you can invite your team to join! Please remember that everything listed above is optional, but recommended to see the full benefit of Yelli for your team!

If you would like some help with setting up your portal, please reach out and we will be happy to assist! We do offer full setup for a one-time fee of $299.

I have an activation code. How do I activate my account?

If you have an activation code and need to activate your account, first choose "Log In". From there, choose “Register New Account.” You will be prompted to enter some basic profile information along with the activation code. Click “Register” and you will be good to go!

What if I can’t find the email with my activation code?

If you can’t find the email with your activation code, first look in your junk folder. If it’s not there, ask your manager to send you another email, or contact us directly for help.

What if I’m having trouble activating my account, or logging in to my existing account?

If you are having trouble activating your account or logging in to an existing account, try the following:

  • Make sure you’ve entered the correct username and password.
  • Check that there are no extra spaces before or after the activation code, your username, or password.
  • Reset your password if you forgot it.
  • If using an activation code, make sure it is valid (24 hours from invite)
  • Contact us if none of the above helps!

How much does it cost?

Yelli is $79 monthly, or $948 annually. Both subscription options begin with a 10 day free trial, and you can cancel anytime before being charged. We do offer full setup for a one-time fee of $299.

Can I use Yelli for multiple venue locations?

No, each subscription is for one physical location. If you have more than one location, please contact us directly to discuss options.

How many employees can I invite?

You can invite as many employees as you need! No limits, no extra costs.

How do I invite employees?

Invite employees to use Yelli by going to the “Roster” page under your Yelli admin or manager account. From there, choose “Add New Employee.” You will be prompted to enter their name, email address, and team role. Once you select "Invite," the employee will receive a confirmation email that includes their activation code to log in. Once they have created their employee account you will see them under the roster.

How do I tell all team members about something new or changed?

Any time you add or change anything within Yelli, your entire team will instantly be notified, right on their mobile device.

How do I update account information?

To update your account information, log in to your admin account. From here, go to the “Settings” tab located under the drop-down menu. At the bottom of this screen, choose “Manage Account.” From here you will be able to update restaurant information and payment options.

What is the difference between admin, manager and employee accounts?

  • Admin Account: This is the primary account for the restaurant, with the highest authorization. We recommend that this account is accessible by either the owner, or the General Manager. This account has access to all features and is the ​only account that can delete manager accounts and change account settings (payments, restaurant information, etc).
  • Manager Account: Can add/change all information, issue tests, schedule training, and add or delete all employee accounts.
  • Employee Account: Can view information, take tests, and complete training.

How do I cancel my subscription?

To cancel your subscription, simply go to your settings tab, choose “manage account” and select cancel subscription. You will not be charged again, and will have access to your portal until the end of the 30 day billing period. Please keep in mind that once cancelled, all data will be lost. If you need to pause your account and save your data, please give us a call!

How do I freeze my subscription?

If you need to temporarily pause your account, please give us a call or email us at support@yelliapp.com. We will be happy to work out a solution for you!